Refund Policy

 

We want you to feel confident when booking services with us. This policy explains when cancellations, rescheduling, refunds, or service credits may be available and what conditions apply.

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Bookings, Cancellations, and Rescheduling

 

If you need to cancel or reschedule a service, please contact us at least 24 hours before your appointment or scheduled service time. Requests made with sufficient notice may be eligible for rescheduling, a partial refund, or service credit, depending on the circumstances.

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Non-Refundable Services and Fees

 

The following are generally not eligible for refund unless required by law or otherwise stated in your service agreement:

• Completed services

• Late cancellations or missed appointments

• Non-refundable deposits or booking fees, if disclosed in advance

• Customized or prepaid service packages that have already begun

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Refunds

 

If a refund is approved, it will generally be issued to the original payment method within 5 to 10 business days. Refund decisions are made after reviewing the booking details, timing of the cancellation, and whether the service has already been provided in whole or in part.

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Service Issues

 

If you believe there was an issue with the service provided, please contact us as soon as possible so we can review the situation and work toward a fair resolution.

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How to Request a Cancellation or Refund

 

To request a cancellation, refund, or service credit, please contact us with your booking details and the reason for your request. We will review the request and provide next steps based on the circumstances and the terms of this policy.

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